How Do Investigations Impact the Employee Experience?
The HR buzzword of recent years has been employee experience, but it’s a natural extension of the focus on the customer and candidate experiences. Typically, the employee experience focuses on the positive elements and aspects of the workplace, but what about the other types of activities that aren’t as positive, such as investigations? Is there a way to maintain a positive experience so that the workforce appreciates the respect, fairness and clear communications that make up part of the process?
The point isn’t just to try and dress up something to look more fun or important than it really is. The point is to create an environment and a culture where people feel comfortable bringing up issues when necessary because they know the employer will take them seriously and work to resolve them in a timely manner. The key elements of that include respect, fairness and transparency, as we’ll explore more deeply below.
Core Components Impacting Employee Experience
Investigations and employee relations practices are a necessary part of business, but we can surround those practices with components that demonstrate our dedication to creating a safe, positive workplace for everyone. The first step is to ensure that employees feel both respected and safe during the investigation. Google’s research into teams shows that psychological safety is a critical point that can’t be overlooked:
“Individuals on teams with higher psychological safety are less likely to leave Google, they’re more likely to harness the power of diverse ideas from their teammates, they bring in more revenue, and they’re rated as effective twice as often by executives.”
Additionally, ensuring a thorough and fair investigation process helps employees to see that their concerns are significant enough to warrant attention and action, regardless of the outcome. Deb Muller, CEO of HR Acuity […]