Managing emotional employees: 10 tips for keeping your cool

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Every leader dreads managing emotional employees. Whether it’s tears, anger or screaming fits, the extremes of emotion leave both the supervisor and the employee – and anyone within earshot of the outburst — feeling embarrassed and stressed.
How do you stay calm and get your point across when confronted by emotional employees? How do you prepare for this scenario? Learning to direct and manage emotional conversations in a productive way should be one of the essential tools in your supervisor toolbox.
Source: Insperity
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