As the Net Promoter Score Falls From Grace, So Does the Employee Net Promoter Score

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This year has been the Net Promoter Score’s (NPS) moment in the shade. The popular metric for measuring customer satisfaction got a drubbing this May from the Wall Street Journal, which noted that while corporate America may be obsessed with the NPS — often using it to determine bonuses and guide investment decisions — the metric’s accuracy is “dubious.”

Source: – Daily Articles and News

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