Culture Is How the Work Gets Done

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three people sitting in front of table laughing together

How do you gather the reins when managing culture in an organization, particularly one that is mostly remote? I recently spoke with a culture-building expert who is currently tackling this issue head-on.

In a recent edition of “Faces of HR,” I spoke with Jill Felska, Director of People and Culture at Limelight Health, about an experience she had that got her into HR in the first place. Our conversation covered much more than the scope of that story, and we wanted to share her insights concerning handling culture with a largely remote workforce.

I understand that your company is 70% remote. I’m sure that offers unique challenges.

“It definitely does. I’ve been with the company for only about 2-and-a-half months, so I’m still learning the culture myself and putting my feet underneath me. I have some insight into remote culture because I’ve worked remotely in a lot of different positions and opportunities over the years. I think the biggest barriers are communication and relationship-building. I think you have to be a little more direct with what it is that you’re expecting from people. I mean that in terms of having conversations beyond just deadlines and work and creating spaces for different types of interactions.”

Do you have clusters of remote people who are located in the same area?

“We do. Our headquarters is in San Francisco, and then we have another small office in Redding, California, which is actually where the founders are from. Then, we have a very small team in Des Moines, Iowa, who actually work out of a coworking space there. They are close to one of our biggest clients. And then probably the newest collection of people is actually here in San Diego. We’ve got seven or eight of us now. The ongoing joke is that everyone signed up to work remotely. We are looking into a coworking space. For now, we’re all just working from our individual homes.”

How are the coworking spaces working out?

“I’ve coworked for probably 8 or 10 years now from a variety of different spaces. I think some of our key members take advantage of that and want to be out and around people, even if they’re not working on the same thing as their neighbor. And others are happy to work from home.”



Where were you before you came over to this company?

“I was doing some consulting. I had a company called Walk to Work there for the last 3 years. Read more here…

Source: HR Daily Advisor

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