There are many motivations for training employees. To name just a few:
- Reduction of errors
- Improved quality
- Better customer service
- Avoidance of legal or regulatory liability
But one of the biggest motivations is increased employee efficiency. Employees who are trained properly should be able to complete their work more quickly.
But beyond the employee being trained, training can more broadly improve company efficiency by avoiding the need for employees to escalate issues up the management chain, thereby freeing up more time for their superiors to focus on broader goals and challenges.
Understanding the Purpose of Their Work
The most basic form of this is simply employees having a solid understanding of their primary job function. For example, junior accountants with the ability to do a monthly checkout for a typical month of operations wouldn’t be expected to regularly forward questions to their manager.
But what if something out of the ordinary happens one month? Read more here…
Source: HR Daily Advisor