How HR’s Digital Transformation Will Elevate the Candidate/Employee Experience in 2020

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Human resource and recruiting leaders have experienced unprecedented change in the past few years, with an array of workplace trends and innovations combining to reshape how HR delivers value to its business line partners, how recruiters use next-generation technology to perform their jobs and how the HR function is viewed in the C-suite.

In this new year, many of these trends will accelerate and new ones will emerge. Here’s what to expect in the human resources field as we turn the calendar to the new year.

Candidate as king: The first step in employee engagement

The importance of creating a positive candidate experience will grow in 2020, reflecting an ongoing job seekers’ market with continuing low unemployment. Top candidates may reject recruiting experiences that are too cumbersome, that don’t keep them in the communications loop or that fail to employ modern technology to make the hiring process mobile-friendly, intuitive and friction-free.

One study found that 72% of applicants with a poor candidate experience will share that experience on sites like Glassdoor, on social media or with family and friends. Another recent study from PwC found that nearly half (49%) of job seekers working in in-demand fields say they’ve turned down an offer because of a bad experience during the hiring process.

The need for a candidate experience that mirrors the convenience, efficiency and speed of the best online consumer transactions should extend to the background screening process. Inaccurate screening reports, unwieldy information-gathering processes or delays caused by use of outdated technology can cause candidates who’ve already accepted a job offer to reconsider their commitment. Read more here…

Source: The Staffing Stream

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