Now more than ever, people are looking toward leaders for guidance on how to navigate times of uncertainty. More than ever, the need for reliable, steady and trustworthy leadership is crucial. In efforts to demonstrate effective and transparent leadership, managers should lean into their soft skills to maximize trust throughout their teams while working to minimize stress and anxiety.
So what are soft skills? Soft skills are character traits, personal attributes, and other non-technical abilities that help you work and communicate with other people. Some soft skills you might have to study and learn, and others might come to you naturally. Listening, communication and delegation are all examples of soft skills. Here are our tips on how to develop several in-demand soft skills during times of uncertainty.
1. Exercise emotional intelligence.
Lead with empathy and compassion. When communicating with your team and others, leaders should recognize the uncertainty and anxiety employees are experiencing and provide insight and compassion to them. Employees are now relying on leaders to give a sense of hope and stability, and managers should make it clear that there will be better days ahead, ultimately providing optimism remotely. Teams should get in the habit of prompting others to share where they’re coming from and carefully listening to their responses to foster and build trust.
2. Be transparent to build credibility.
To further increase and strengthen connections amongst teams, leaders should be transparent and honest with their communication. Effective communication is critical as leaders shouldn’t try to hide unfortunate news or a shift in direction. Managers who don’t share all of the facts become less credible and trusted, which could have worse consequences down the road. Read more here…
Source: Glassdoor Blog