Are We Ready for Automated Voice Interviewing?

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Is it possible to have a robot do a phone interview? I already wrote about the research on physical robots doing in-person interviews, but could a robot also do a phone screening?

A few years ago, I tested Robot Vera, and I wasn’t that impressed. The eponymous Russian startup’s solution had acceptable speech-to-text technology, with accuracy of about 80% to 90%, so it was possible to get candidates’ answers in your ATS. However, it had 0% adaptability — it was basically the same as asking questions in your application form, just over the phone.

This might work in a country like Russia, where applications are often processed by phone and not the internet (especially for high-volume jobs like truck drivers), but the solution had little use in the United States or Europe. So it’s probably no surprise that the company no longer exists.

Meanwhile, more recently, I experienced a demo by an Australian company called Curious Thing, which specializes in “AI phone interviews that go beyond the resume.” That is, it does fully automated phone screens, focusing  mainly on high-volume jobs such as in retail or in contact centers. 

This time, I was impressed.

Adaptability

The demo was done for a sample IT developer job (for example, if you’re looking to hire IT talent from India and anticipate getting something like 1,000 applications). The interview started by asking a candidate about his preferred programming language. The candidate then gave a very long answer about why he liked Python best. The AI software then asked a follow-up question specifically about Python.

In other words, Curious Thing’s AI was able to understand the candidate and adapt by asking relevant questions.

Data & Assessment

Curious Thing also collects and analyzes data on multiple levels. 

First, the software analyzes the actual answers. For instance, in the demo’s example, we know that the candidate likes Python programming language. The interview is also able to reveal the candidate’s likes and dislikes when it comes to a specific web framework, as well as the framework’s major up- or downsides. What’s more, as the candidate talks about all this, we are able to assess his knowledge of the framework. 

Basically, just like a traditional basic tech interview.

Likewise, you can use the software for other skills, as long as you can pre-define preferred answers, much like a recruiter would do during a structured interview.  Read more here…

Source: ERE

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