In 2020, companies throughout the world are investing significantly in colleague training. 94 per cent of British businesses’ suggesting, ‘that even in the current economic climate, learning and development is at the heart of their strategy’. The report by UK L&D noted how none of the companies who are spending more than the national average of £300 on training for each employee have a retention rate of less than half a year. Clearly, staff morale and job satisfaction are enhanced by sufficient training.
It should come as no surprise that Henry Ford, the engineering pioneer behind the automotive super brand, focused much of his attention on his employee’s personal development. Supposedly, the American once said: “The only thing worse than training your employees and having them leave, is not training them, and having them stay”.
Henry’s statement is one of particular profoundness in a business sense, because, who benefits from having unskilled and untrained employees? The company reputation is likely to suffer a blow and competitors are likely to develop an advantage. Staff members will become unmotivated as they are unable to fulfill their role to their potential. Ultimately, customers will brunt the effect.
Here, with Lookers, who offer a range of vehicles such as the Ford Kuga, we examine the variety of ways in which companies invest in their employees, ensuring that they have the ability to talk with confidence about their company or products.
As a consumer, one of the most irritating things about attending an eatery or restaurant, is asking the waiter or waitress for a recommendation. Usually, they are able to offer little in the way of advice regarding the menu. Especially, in the dietary requirement era in which we now live, knowing exactly what the menu entails of is absolutely crucial.
From calorie content to nutritional benefit, educate your staff on what they are serving. If they don’t know what’s in the dish, how can you expect your customer to know? If menus are updated throughout the year, take the time to host tasting sessions for your staff. This offers your employees the opportunity to indulge in and talk passionately about the flavours presented. Of course, one can exaggerate the truth, but speaking with honesty regarding a good hearty meal will stand tall for the customer. Speaking to the New York Times, Michael Schlow, an American restaurateur, speaks of how he invests heavily in staff, sending them on wine and spirit tasting tours. “We don’t win them over with a paycheck. Pay is important, but of m…