When considering the skills that are most important in the modern workplace, it might be tempting to think of complex, specific abilities like spreadsheet building, accounting, Six Sigma, or project planning. But managers and employers around the country will be quick to point out that there are major issues with some fundamental skills needed for any employee in any workplace. These include basic customer service, time management, and communication, the subject of this post.
It can be easy to assume that employees in a work setting possess basic communication skills. But even in professional settings, fundamental elements of effective communication may be lacking.
This can lead to costly mistakes and misunderstandings, as well as breakdowns in morale. Here are a few basic elements of effective communication that are critical for any employee to know.
The Fine Art of Listening
Communication is a two-way street, and listening is half the battle when it comes to effective communication. A great skill to practice is active listening, says Alison Doyle, a job search expert for The Balance Careers.
“Active listening involves paying close attention to what the other person is saying, asking clarifying questions, and rephrasing what the person says to ensure understanding (‘So, what you’re saying is …’),” she says.
Sending the Right Message
It’s always possible for the recipient of a message to misinterpret what is intended, and it’s ultimately the responsibility of the person sending the message to ensure it’s received properly. Read more here…
Source: HR Daily Advisor