Feedback is important. If you look up the definition of feedback, it’s “information about reactions to a product, a person’s performance of a task, etc. which is used as a basis for improvement”. When I think about employee feedback, it falls into two categories:
- Feedback given to the employee about their performance.
- Feedback provided by the employee about their reaction to a company action.
Given that the end result of feedback is improvement, I’ve always felt that organizations should provide training to employees about how to give and receive good feedback. Most organizations offer training to managers, but not always to employees. Orientation and onboarding would be an ideal time to give employees feedback tools.
One of those feedback tools could be a template or format for delivering feedback. Some of you might have seen this three-point method before. I was reminded of it recently, so I wanted to. . .
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