6 Human Experience Management Trends to Watch for 2021 #HXM

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I’m confident that when we were thinking about this year during 2019 or earlier, none of us really expected it to be like this. And now that we’re approaching the end of the year, you might be saying to yourself, “I can’t wait for 2020 to be over.” I hear ya. But I think it’s important to realize that everything we’re dealing with right now isn’t simply going to disappear on January 1st

I believe that a big part of 2021 is going to be focused on transitions. Specifically, how we – as humans – transition from where we are right now to the new normal. And how do we help the companies we work for do that? 

To help us better manage transitions, it could be interesting to look at some current human experience management trends and how they will impact us right now as well as in the future. During this year’s SAP SuccessFactors Conference, these six trends were front and center.

  1. Buy, Build, Borrow, and Bots. Given the uncertainty in the economy and job market, organizations realize they need to be more strategic with their hiring plans. When planning work and forecasting staffing, organizations are asking the questions “Is this a position we need to hire from the outside (BUY)?” “Can we train and develop a current employee to do this role (BUILD)?” “Should we engage a freelancer when we need them (BORROW)?” There’s one other question that organizations should start asking, “Is there a technology solution that could help us do this task better/faster/cheaper (BOTS)?”
  2. Diversity, Inclusion, and Equity. Organizations realize it’s time to bring equity to the workplace. That’s great. It’s been a long time coming. Now, the focus is on doing it. Candidates and employees expect to see visible signs that the organization is living up to their words. And organizations that haven’t made the pledge, well…candidates and employees want to know “Why not?”. Diversity, inclusion, and equity is more than a program being run by the human resources department. It should be part of human experience management in company culture and embraced at every level of the organization. 
  3. Resilience. I almost hesitate to bring up the word resilience because I don’t want it to become the 2020 buzzword du jour. But the concept is so important. The definition of resilience is “the capacity to recover quickly from difficulties”. If this year has taught us anything, it’s that resilience is an essential skill – for organizations and individuals. Organizations are realizing that they need to have strategies in place to manage the unexpected. Will we be able to cover every contingency? Probably not. But when COVID-19 hit, many organizations found themselves without an emergency or business continuity plan….

Source: hr bartender

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