Change your process map to a journey map- start with the client process before yours

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Today’s change maestro’s management tip looks at another view of the continuous process improvement effort in your organization. We need to look at the very essence of the process. One of the initial tools in process improvement s the creation of a process map. It is used to track the various steps in the process so we can better understand the entire process.

So the question is are you designing the process map completely or are you leaving out steps? The easiest way to complete a full process map is to start with your client’s processes before yo look at yours.

Source: Everyone’s Blog Posts – RecruitingBlogs

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