Employee happiness as a business strategy

No comments

The increasing focus on employee happiness is starting to put pressure on companies to acknowledge its business importance. In order to do that, they will require more data and clear financial arguments. Let’s do a recap on employee happiness and see how it translates into a business strategy.

WELLBEING ECONOMICS

An older brother to happiness, wellbeing is a concept that has been discussed in economics for a long time. Compared to happiness, an idea that tends to raise many eyebrows when put in the same sentence with the word “measuring”, wellbeing can be analyzed more easily. Initially, subjective wellbeing was also viewed as largely not measurable. But where there’s a will, there’s a way. The Organization for Economic Co-operation and Development breaks wellbeing into three broad notions: life evaluation, affect and eudaimonia or psychological flourishing. (Source)

Life evaluation is a reflective estimation of how we perceive our lives to be. It’s never an objective assessment because we know our brain processes an experience according to the peak-end rule. We’ll only remember and evaluate the most intense emotion associated with that experience, the peak, and the emotion we felt at the end.

Affect, on the other hand, is the feeling we capture at a given point in time, related to a particular experience. It’s how we feel, as opposed to remembering how it felt. As you can imagine, affect is much more difficult to translate into statistics than life evaluation. One way to measure it is by recording the feeling exactly when it happens or at a very close point in time after it happened. Hppy uses this tracking and measuring method to record and translate moods into a Happiness Index.

Lastly, eudaimonic wellbeing is a deeper concept that encompasses the sense of meaning or purpose in life, along with other subjective perceptions that are not covered by life evaluation or affect.

Now, here’s how this information is relevant to you and your company: Wellbeing economics is a new way of measuring success. Subjective wellbeing or employee happiness is what’s keeping your talent engaged, by directly impacting turnover rates and productivity.

LET’S TALK BUSINESS

Happiness makes people more productive, as confirmed by a recent study. In three different styles of experiment, randomly selected individuals are made happier. The treated individuals measured a 12% increase in productivity.

“Companies like Google have invested more in employee support and employee satisfaction has risen as a result. For Google, it rose by 37 percent; they know what they are talking about. Under scientifically controlled conditions, making workers happier really pays off.”

Andrew Oswald, author of the study

According to another recent report on wellbeing and policy, job satisfaction is on a long-term downward trend in most advanced countries. The report details four generally agreed features of a workplace that provides for high wellbeing:

Employees must have a clear idea of what is expected of them and how it relates to the bigger picture.

They must have reasonable freedom over “how” they do their work.

They should be consulted over things that impact them directly.

Employees should be rewarded in ways that make them feel personally valued by their employer. Tip: non-financial incentives are equally effective as financial ones, often surpassing them.

“If worker morale is so important for an employer it must be in the employer’s interest to measure it.”

In a more pragmatic translation, unhappy employees are expensive. According to the US Bureau of National Affairs, $11 Billion is lost annually due to employee turnover. (Source)

Gallup estimates the costs at $450 billion to $550 billion a year in lost productivity, for the US economy. Their findings also conclude that companies with engaged employees outperform those without by up to 202%.

“Business units with highly engaged workers (in the top quartile of all business units) achieve 22 percent higher profit in comparison to those with fewer engaged workers (in the bottom quartile)”

Jim Harter, chief scientist of workplace management and well-being for Gallup (Source)

A BOLD STRATEGY: AMAZON PAYING UNHAPPY WORKERS TO QUIT

At one point, Amazon  was offering $ 5,000 to its warehouse employees if they decide to leave. As crazy as it might seem at first, there is a logical trail of thought behind it…

Source: Blog – Hppy

TRG Guide

Sponsored By