According to a recent Society for Human Resource Management (SHRM) survey, more than one-third of employers are facing challenges with maintaining company culture, and 14% of companies have hired more employees in response to COVID-19. As virtual onboarding continues to become the new norm, it is important that we become more cognizant of effective recruitment and the well-being of our employees.
I have witnessed firsthand how important it is for organizations to adopt new methods. I recently took a position, virtually, as Chief Human Resources Officer (CHRO) at City Harvest, New York City’s largest food rescue organization. As the new CHRO of an organization that’s on the front lines of providing food to those in need, we are in the midst of onboarding new staff as we scale up our operations to meet the overwhelming demand for emergency food.
It is necessary now, more than ever, for employers to take into consideration an interviewee’s circumstances, timelines, and environmental factors while recruiting. It is my hope that the following tips help ease the process of finding and onboarding new talent, even under a pandemic.
Create an Onboarding System that Works Virtually
When virtually onboarding a new employee, it can be difficult to effectively provide all the resources needed in his or her first few weeks. It is important to create a consistent model that includes all essential paperwork and helps set up any technological systems.
Many challenges of virtual onboarding stem from introducing candidates to the company’s culture. With that in mind, it is critical to create an outline for the employees during their first few weeks on the job; that way, they feel ingrained in the company’s mission right away.
Another suggestion is setting up virtual office tours through Skype or Zoom. This will allow employers to show interviewees and new hires the feel of the organization and its operations and values, all while remaining socially distanced.
Demonstrate Empathy During Interviews
The COVID-19 pandemic has affected all of us in different ways—some have lost loved ones, while others have had to turn to soup kitchens and food pantries to help feed themselves and their families. With all of this in mind, it is important to show empathy during the interview process.
We don’t know how the interviewees’ home life is and what challenges they are facing every day during these unprecedented times. It is also important to acknowledge a person’s circumstances and how the pandemic has affected his or her employment. Skills in adaptability or perseverance are key when scoping out a new hire.
While it can be difficult for employers to fully trust the process of hiring virtually, it is important to recognize there are “two sides to the equation” and take a moment to see things through the lens of an employee.
Utilize Company Technology
As the majority of our country’s workforce continues to work from home, it is critical for your organization to ensure that technology is set up and in working condition before a new hire’s onboarding. Make sure that all training materials, instructions, and guidelines are easily accessible and user-friendly.
Beyond the setup of training tools, it is useful to speak with the team who will be welcoming the new hire, see how they’ve been communicating, and note what is most effective for them. Using videoconferencing as much as possible for a new hire will ease the transition and allow for the social interaction with peers and managers he or she would normally receive in a regular office environment….
Source: HR Daily Advisor