The source for many of my posts over the years has been the local churches announcing their upcoming sermons for the Sunday services and this one is no different. Originally I thought about this in a different context but the events of the past week have changed my focus.
We are involved in an ever-changing world and these changes require that we change our focus and approaches in order to successfully deal with those changes. They require us to change our corporate culture. They require us to change our social fabric. Newton’s 3rd law of physics tells us that for every action there is an equal and opposite reaction. The difficulty comes when those changes are not carefully thought out. We can’t afford not to make the changes but we also can’t afford to jump to a change with out considering the long-term impact of those decisions. None of us is immune from this formula.
Scenario 1: Organizational change
We will be the first ones to tell you that in order to create an organization, that is thinking strategically, is innovative in their actions and aligned with the business objectives, we need to change the culture of the organization. But those changes need to be designed around the voice of the customer. We need to change our culture to be more aligned with the entities who are paying for our services.
These changes can’t be arbitrary in nature and they must have a foundation in creditable, verifiable data, which indicates why we are making the changes. We need to be able to demonstrate how this will make the organization stronger going forward. As we look at the problems confronting the organization we take clear steps to define the problem, measure it affects, analyze the results and improve the process so going forward we can control the waste that the customer will not pay for.
Part of that analysis segment is that we must look at the range of solutions and choose the one that will meet the desired output with the least amount of upheaval to the organization wherever possible. We need to understand the consequences of our changes.
Scenario “2: The Social Fabric
This past week we have been given the opportunity to see the title of this blog post in action. For too long our organizations and society have stereotypes members of our society due to arbitrary views of the individual because of their race, national origin or geophysical location.
We begin our change maestro’s daily tips with a picture which states that we see the world, not as it is, but as we see are. In that lies the root problem with what is going on in this country and our organizations today. Apart from the professional agitators, the vast majority of those out on our streets over the past week…