To those working in HR, it might be common knowledge that HR staff are often looked upon with scorn by some employees. Employees, even though they need to work with HR and know that HR provides access to valuable services and benefits, may still mistrust the department as a whole. Let’s take a look at a few of the reasons this happens and why it sometimes doesn’t matter how professional the team is.
Why HR Is Often Viewed Negatively by Employees
Here are some reasons HR may be viewed negatively by some employees:
- Many have had a previous bad experience with someone in HR. Either they’ve encountered someone who was less than competent and caused a real problem or they encountered an unfortunate situation—either way, it may leave them untrusting of HR in the future.
- Some people may end up in a job they’re not entirely competent at, including HR professionals. When employees have the misfortune of dealing with someone in HR who shouldn’t be in that role, the mistrust can be long-lasting and affect even the best of HR professionals later.
- The HR department is often seen as overly bureaucratic and full of red tape because HR is responsible for ensuring compliance with form completion. HR often requires forms to be completed, surveys to be done, paperwork to be filled out, etc.
- Some HR teams can be seen as overbearing and too rigid in rule enforcement.
- Some HR teams can be seen as cold and uncaring. This reputation comes from the role of rule enforcer—often done without exceptions. This may also happen because HR professionals may be focused on efficiency and metrics, which don’t always provide the most caring of outcomes.
- Gatekeepers may come across as unfair. It often falls on HR to approve things like leaves of absence or vacation or even promotions. While these approvals require someone to be objective and consistent, it may not always come across that way.
- HR gets the reputation of doing anything to protect the employer, even to the detriment of current and/or former employees. This reputation may even make employees afraid to bring up issues because they fear it will lead to a cover-up instead of a fair resolution….
Source: HR Daily Advisor